Thursday , March 28 2024

FNB Call Centre Jobs – Premier Advisor

Website FNB South Africa

Job Description:

To proactively grow the balance sheet of a allocated customer, deliver exceptional experience and education to portfolio of clients on wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles

Job Responsibilities:

  • Prevent wastage and identify process improvements to contain and reduce costs
  • Conduct digital client reviews within the context of client engagements
  • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
  • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
  • Ensure compliance to legislative and audit requirements and adherence to relevant processes
  • Provide appropriate banking and financial solutions across an allocated portfolio of clients
  • Participate in planned activities that are appropriate for own development
  • Liaise with SMEs on complex products to provide appropriate product advise
  • Execute on opportunities to expand our customer base with creditworthy and potentially profitable customers

Job Requirements:

  • Minimum 2 years’ experience as a Financial Advisor. Experience in Banking Sales and Service. Qualification must be minimum NQF Level 5 –
  • FSCA Recognized
  • RE05
  • Licensed and mandated for advice and intermediary services in respect of the following FAIS Categories:1.3; 1.4, 1.5 and 1.14 (Must NOT be under supervision) .

Qualification & Experience:

  • Sound working knowledge of Banking and Financial Services Regulatory requirements
  • Non-complex Wealth management creation and accumulation knowledge
  • Non-complex protection or risk knowledge
  • Full understanding of money management principles
  • Sound working knowledge of required business-related systems
  • Experience – 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level
  • Additional Knowledge – Core product knowledge and linked pricing
  • Minimum Qualification – Relevant Qualification on accredited FSCA List, RE5
  • Preferred Qualification – Relevant FAIS accredited degree, CFP, Fit and proper, experience in FAIS-relevant Money Manager Subcategories

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location:  Umhlanga, Kwazulu Natal, South Africa

Application Deadline: N/A

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