FNB Call Centre Jobs – Branch Consultant FAIS E

Website FirstRand

Job Description:

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Ensure activities support cost containment and reduction.
  • Conduct themselves in an ethical manner at all times.
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
  • Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Leads identified converted into successful sales.
  • Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
  • Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
  • Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.

Qualification & Experience:

  • Regulatory Exam qualification
  • Person must not be an unrehabilitated insolvent
  • FAIS – Yes
  • An appropriate recognised business Diploma or Higher Certificate at NQF level 6
  • Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • Experience : 1-2 years related experience

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Ermelo, Mpumalanga, SA

Application Deadline: N/A

Apply Here


 Report Job