Fidelity Vacancies in Krugersdorp – Sales Team Leader

Website Fidelity Services Group

Job Description:

As the Call Centre Team Leader, you will be accountable for the daily running and management of the Call Centre through the effective use of resources.

Job Responsibilities:

  • Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
  • Attend regular meetings with National Call Centre Manager and Agents to discuss all matters related to the outbound and inbound call centres
  • Provide trend analysis to National Call Centre Manager
  • Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
  • Review, monitoring and tracking of individual sales agents’ performance monthly and relevant documentation thereof
  • Ensure that all relevant communications, records, and data are uploaded/attached to calls
  • Liaise with agents and third parties to gather information and resolve issues for inbound line
  • Effectively supervise call centre personnel, ensuring optimal performance by overseeing all the activities of the call centre Agents
  • Meeting and exceeding performance targets for speed, efficiency, sales, and quality within the outbound/Inbound call centre
  • Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies and procedures
  • Maintain up-to-date knowledge of industry developments and call centre best practices
  • Develop sales strategies to guarantee growth in line with company objectives

Job Requirements:

  • Conflict Handling
  • Emotional Intelligence
  • Punctual
  • Attention to detail
  • Excellent verbal and written communication skills
  • Report Writing
  • Ability to use positive language
  • Ability to multi-task, set priorities and manage time effectively
  • Integrity and Trustworthy

Qualification & Experience:

  • Minimum of 2 years in Managerial role within a call centre environment
  • Computer Literate (MS Office, Excel, PowerPoint)
  • Matric / Grade 12
  • Certificate in Basic Principles of Call Centre (advantageous)
  • Relevant qualification/degree advantageous
  • Great interpersonal skills
  • Excellent verbal and written communication skills
  • Minimum 5 years’ experience in Outbound sales call centre

Job Details:

Company: Fidelity Services Group

Vacancy Type:  Full Time

Job Location: Krugersdorp, Gauteng, SA

Application Deadline: N/A

Apply Here

 Report Job