Eskom Vacancies 2023 – Service Agent Contact

Job Description:

To provide generic and interface Customer Service related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.

Job Responsibilities:

• Handling outbound interactions
• Perform Vending, Prepaid and Easy Pay activities
• Strive for excellence in Customer Interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Handling back office activities ( Non-Technical Dispatch and Follow- ups)
• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns

Job Requirements:

• Professionalism
• Ability to deal with stress
• Interpersonal skills
• Effective Time Management
• Organisational Knowledge (Eskom)
• Team Player
• Motivating, coaching and Mentoring
• Report Compilation

Qualification & Experience:

• Relevant 3 year Diploma
• 3 years Customer Services experience

Job Details:

Company: Eskom

Vacancy Type:  Full Time

Job Location: East London, Eastern Cape, SA

Application Deadline: N/A

Apply Here