Sunday , December 10 2023

Eskom Vacancies 2023 – Service Agent Contact

Website Eskom

Job Description:

To provide generic and interface Customer Service related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.

Job Responsibilities:

  • Handling outbound interactions
  • Perform Vending, Prepaid and Easy Pay activities
  • Strive for excellence in Customer Interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Handling back office activities ( Non-Technical Dispatch and Follow- ups)
  • Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns

Job Requirements:

  • Professionalism
  • Ability to deal with stress
  • Interpersonal skills
  • Effective Time Management
  • Organisational Knowledge (Eskom)
  • Team Player
  • Motivating, coaching and Mentoring
  • Report Compilation

Qualification & Experience:

  • Relevant 3 year Diploma
  • 3 years Customer Services experience

Job Details:

Company: Eskom

Vacancy Type:  Full Time

Job Location: East London, Eastern Cape, SA

Application Deadline: N/A

Apply Here

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