Discovery Careers – Discovery Careers

Job Description:

To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Job Responsibilities:

• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
• Delivering results and meeting customer expectations
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Deciding and initiating action
• Presenting and communicating information
• Personal Attributes and Skills
• Operate mainly in the office (may be required to visit a provider offsite)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)

Qualification & Experience:

• Valid Driver’s License
• Matric – Maths/Accounting and English with 50%
• Minimum of 6 months Claims Specialist experience
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Own Transport

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A