Discovery Careers – Discovery Careers

Website Discovery Limited

Job Description:

To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Job Responsibilities:

  • Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
  • Delivering results and meeting customer expectations
  • Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
  • Deciding and initiating action
  • Presenting and communicating information
  • Personal Attributes and Skills
  • Operate mainly in the office (may be required to visit a provider offsite)
  • Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
  • Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
  • Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)

Qualification & Experience:

  • Valid Driver’s License
  • Matric – Maths/Accounting and English with 50%
  • Minimum of 6 months Claims Specialist experience
  • Basic MS Office Knowledge
  • Minimum 6 months experience as a Contact Centre Consultant in Customer Services
  • Own Transport

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

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