Discovery Career – Pre Auth Service Consultant Talent Pool

Discovery Limited

Job Description:

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Job Responsibilities:

  • Dealing with multiple interactions
  • Accurately obtaining and capturing information to confirm correct funding
  • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Keeping abreast of continuous process, product updates and digital tools
  • Consistently utilizing all servicing tools available
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery
  • Confirming benefits according to set protocols and funding rules

Job Requirements:

  • Writing and reporting (Communicating effectively)
  • Following instruction and procedures (Self-development)
  • Time Management
  • Anatomy and Physiology
  • Learning and Researching (Nimble Learning)
  • Analysing (Managing Complexity)
  • Verbal and written communication
  • Deciding and initiating action (Decision Quality)
  • Working with people (Collaborating)
  • Presenting and communicating information (Communicating effectively)
  • Delivering results and meeting customer expectations (Customer focus)

Qualification & Experience:

  • At least 6 months working experience in a customer services or clinical environment
  • South African accredited Clinical Qualification
  • Matric

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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