Data Capturing Jobs Cape Town – Quality Assurance Officer

Job Description:

The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Job Responsibilities:

• Identify training needs and organize training interventions to meet quality standards
• Collect and compile statistical quality data
• Develop and recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Distribute QA report at the end of each shift to the National Sales Manager
• Provide feedback on adhoc non-sales feedback requests
• Investigate customer complaints and non-conformance issues
• Analyse data to identify areas of improvement in the quality system
• Distribute MTD and YTD QA reporting to the National Sales Manager

Qualification & Experience:

• Grade 12
• Excel proficiency
• Previous experience working in administration/QA
• Data capturing and administration

Job Details:

Company: Kontak Recruitment

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here