Curro Vacancies Class Assistant – IT Technician

Website Curro

Job Description:

Curro Roodeplaat has a position available for an IT Technician

Job Responsibilities:

  • Call closure in OLA time frames
  • Call resolution Times
  • Overall Uptime on key business areas
  • Problem management
  • Change management
  • Customer and business satisfaction
  • Service request management
  • Incident management

Job Requirements:

  • End Point Device management: Laptops, Terminal, 2in1, Desktops
  • Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
  • Ability to deal with technical and high pressure incidents and problems
  • Good analytical and problem solving skills
  • Know the hardware components and functions and how these differentiate the systems platform.
  • Log hardware calls with third parties and arrange shipping where necessary.
  • Have an understanding of the capabilities and benefits associated with different software and operating systems.
  • Ability to spot trends of problems
  • Liaise with suppliers to install equipment
  • Good interpersonal and customer care skills

Qualification & Experience:

  • ITIL Foundation – (advantageous).
  • N+ or equivalent.
  • Matric/Grade 12
  • A+ or equivalent.

Job Details:

Company: Curro

Vacancy Type:  Full Time

Job Location: Roodeplaat, Gauteng, SA

Application Deadline: N/A

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