Clicks Online Job Application – Assistant Store Manager

Website Clicks Group

Job Description:

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Responsibilities:

  • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
  • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
  • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
  • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.

Job Requirements:

  • Knowledge of people management
  • Understanding and application of financial management principles
  • Numeracy skills
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of competency based interviewing
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of labour legislation and IR practices

Qualification & Experience:

  • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee
  • Store Management Programme
  • Desirable: Degree in Relevant Retail/Business Management
  • Essential: Grade 12 (Maths 50% and English 50%)
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
  • Essential: Relevant Retail/Business Management qualification (External applicants)

Job Details:

Company: Clicks Group

Vacancy Type:  Full Time

Job Location: Thabo Mofutsanyana, Free State, SA

Application Deadline: N/A

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