Clicks Head Office Vacancies – Service Advisor

Job Description:

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Responsibilities:

• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To timeously and efficiently resolve all customer queries in line with the Company’s policies.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.

Job Requirements:

• Problem-solving skills
• Results and target driven
• Computer literacy
• Strong customer orientation
• Knowledge of labour legislation and IR practices
• Sound managerial skills
• Planning and organising skills
• Knowledge of competency based interviewing
• Numeracy skills
• Good communication skills

Qualification & Experience:

• Essential: Relevant Retail/Business Management qualification (External applicants)
• Numeracy and stock management experience
• Essential: Grade 12
• 1 years’ experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at grade 12 level

Job Details:

Company: Clicks Group

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A