Clicks Group Vacancies – IT Service Centre

Job Description:

The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise

Job Responsibilities:

• To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
• To accurately record, assign, escalate and track all incidents and service requests
• Taking ownership of incident and Service request from initiation to closure
• To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
• To engage professionally with business users and vendors to provide customer service within agreed service levels
• Providing telephonic and email support to users
• To perform standby work from time to time in the IT Service Centre

Job Requirements:

• Knowledge of customer service and incident management processes
• Strong verbal and written communication skills
• Knowledge of governance framework
• Knowledge of Information Systems
• Knowledge of company policies and procedures

Qualification & Experience:

• IS or IT Diploma
• Matric / Grade 12

Job Details:

Company: Clicks Group

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here