Clicks Careers Learnership – Service Centre Analyst – IT

Job Description:

The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise

Job Responsibilities:

• To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
• Providing telephonic and email support to users
• To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
• Taking ownership of incident and Service request from initiation to closure
• To accurately record, assign, escalate and track all incidents and service requests
• To engage professionally with business users and vendors to provide customer service within agreed service levels
• To perform standby work from time to time in the IT Service Centre

Job Requirements:

• Analysing
• Deciding and Initiating Action
• Writing and Reporting
• Delivering Results & Meeting Customer Expectations
• Applying Expertise and Technology
• Planning and organising

Qualification & Experience:

• 2/3 Years experience within an IT Service/Call Centre
• MCDST (A , ITIL, HDI)
• Matric / Grade 12
• Retail experience
• IS or IT Diploma
• ITIL Foundation

Job Details:

Company: Clicks Group

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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