Careers at Vodacom – Highlands Cluster Specialist

Website Vodacom

Job Description:

The role of the Cluster Specialist is a hands-on operational and tactical role that is responsible for driving sales and service performance and business model compliance across segments and channels within their specified area of distribution (Highlands Cluster)

Job Responsibilities:

  • Ensure the use of all applicable systems required to manage the channels e.g. OBI
  • Drive and support Vodacom Academy on all training initiatives that need to be implemented and monitor performance
  • Ensure the trades knowledge levels are of the recommended standards – Identify Knowledge level gaps
  • Manage the enablement of the sales processes across all channels – Franchise, Dealers, Wholesalers, Alternative Distribution, General Retail, Online, Vodacom Direct etc
  • Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within retail that will positively impacts revenues , market share and customer experience
  • Drive distribution extension where necessary
  • Manage the distribution points in terms of products and services in the correct channel segments
  • Ensure governance and adherence of retail operating model
  • In conjunction with the Go-to-Market team, manage distribution channels with a focus area within the allocated cluster
  • Drive target-related growth of sales and revenues within the specified area of distribution (cluster)
  • Ensure implementation and success of new products and services across channels and identify opportunities to drive product awareness
  • Plan, implement and manage recovery plans for underperforming stores within the cluster/region
  • Ensure adherence of all channels to training requirements and that all training has been completed prior to rendering services
  • Drive Red Flag closures via the regional support structure/field teams.

Qualification & Experience:

  • 1-3 years’ experience within a Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)
  • 1-3 years of relevant experience in small to medium business development,marketing, or sales
  • 3-year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
  • Work experience in the telecommunications industry ( beneficial)
  • Matric / Grade 12

Job Details:

Company: Vodacom

Vacancy Type:  Full Time

Job Location: Kokstad, Eastern Cape, SA

Application Deadline: N/A

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