Sunday , December 10 2023

Careers at FNB – Business Intelligence Analyst

Website FirstRand

Job Description:

Design, development and maintenance of the knowledge, information management and business intelligence by looking at document requirements and validating with stakeholders. Design and generate reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. Generate reports to improve efficiencies in the business.

Job Responsibilities:

  • Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness
  • Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence enquiries
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes
  • Measuring customer satisfaction and adherence to Service Level Agreements between business and IT regarding IT service quality and performance
  • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
  • Drive business profitability in the context of cost management through Business Intelligence solutions

Qualification & Experience:

  • Minimum Qualification – Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma
  • Experience – 3 to 4 Years related experience

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

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