Website Ampath Laboratories
About the job
Job Title: Infra and Cloud Specialist
Ref No: 116300
Closing Date: 20 March 2023
Org Structure No: 80021605
OME: Energy Business
Business Unit: Energy Biz – Business Services IM
City / Town: Sandton
Short Description / Purpose of Job
IM Specialist Infrastructure Platforms is responsible for the IT Infrastructure Technology operations in order to enable and support Sasol business operations. This roles focuses on Server Compute, Storage and Backups, IT Data Center Facilities and Cloud Platforms. Manages maintenance and upgrades of all related technologies in this area. Support the establishment and implementation of technology roadmaps are aligned with IM strategy. Collaborates with the technical specialists and solution architects of other technologies as well as Service Delivery and Service Integration & Orchestration to proactively identify enhancement risk mitigation opportunities. Coordinates and connects key people across the Technology Enablement teams to drive more integrated thinking and solutions across platforms, improving efficiency and innovation. Has a deep understanding of existing infrastructure technologies and they constantly identify and assess new technologies to identify opportunities for technology driven innovation. Ensures that correct plans and procedures are in place to improve the technology enablement teams’ ability to proactively, swiftly and sustainably respond to changing business needs. They are responsible for ensuring that plans and readiness is in place in the Infrastructure Technology Enablement team to recover from exceptions and getting back to normal business operations with minimal delays. Develops and manages relationships with service providers, solution architects and Enterprise architects to contribute to Infrastructure Technology opportunities, standards, policies and roadmaps. Influences key stakeholders externally and internally at all levels to advocate and secure broad buy-in for major Infrastructure technology enablement initiatives. They may be pulled in to drive successful execution of complicated projects with other Technology Enablement specialists across technologies, time zones and partners to plan, develop, prioritize, and advocate for technology enablement strategic initiatives.
Recruitment Description / Key Accountabilities
Operations Support and Management:
Engages with and influences stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity
Performs budgeting, estimating, planning and objective setting for infrastructure technology enablement services
Plans and manages implementation of optimised processes and procedures, tools and techniques for monitoring and managing the performance of systems and services.
Aligns the contribution of systems and services to clearly stated business and financial goals and performance targets.
Monitors and measures performance of systems, resources as well as vendor partners and takes corrective action where necessary and in line with service level agreement, contract and policies.
Provides reports and proposals for improvement
Provide technology operational effectiveness, efficiency and reliability
Responsible to predict, diagnose and resolve technology issues before they impact business services
Act as point of escalation for issues related to Infrastructure and Cloud platform functionality/performance and provide support during incident investigations
Transition & Change Management:
Collaborate with delivery management to ensure that all IT Infrastructure and Cloud Technology adheres to Deployment, Transition & Change Management practices
Quality Assurance & Testing:
Ensure that all Infrastructure and Cloud Technology Enablement related solutions and changes are tested in accordance with the Quality Assurance & Testing practices and policies
Drive adoption and implementation of quality assurance and test automation practices in the Infrastructure Technology Enablement
Asset and Configuration Management:
Work with the all Technology Enablement to ensure that there is proper inventory management and asset management for all IT Hardware Assets
Collaborate with service providers and other Technology Enablement teams to ensure configuration management completeness, compliance and correctness
Formal Education & Min Experience
University Bachelor’s Degree with 6 years relevant experience in Informatics / Information Technology or Computer Science or
National Diploma with 7 years relevant experience in Informatics / Information Technology or Computer Science
Certification & Professional Membership
Business Acumen: An intuitive and applicable understanding of how a company or unit makes money. Displays a thorough understanding of what drives profitability. Maintains a market-focused approach to business. Keeps an overall big picture understanding of the business and its interrelationships enabling a person to make better business decisions. The ability to make good business judgments and quick decisions in a manner that is likely to lead to a good outcome.
Collaboration: The action of working with someone to produce something
Continuous Process Improvement: The methodology followed for increasing the effectiveness and/or efficiency of a business process, often through automation.
Strategy: The direction and scope of an organization or subject (e.g., information technology, transportation, finance, marketing, product) over the long-term which achieves advantage for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfil stakeholder expectations.
Tech Savvy: Knowledge of the Information Technology Industry including trends, emerging technology, best practices, competition, regulations, and legislation.
Total Quality Management: The strategy for continuously improving the quality of process output, based on five fundamental principles of Customer Focus, Continuous Improvement, Measurement, Total Involvement and Systematic Support.