Amazon Virtual Jobs – Cloud Support Engineer

Website Amazon

Job Description:

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Job Responsibilities:

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Interact with leading engineers around the world.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Learn and use groundbreaking technologies.
  • Drive customer communication during critical events.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Job Requirements:

  • Knowledge of data management fundamentals and data storage principles
  • Advanced SQL and query performance tuning skills.
  • Proficient in Spark,Hive and Presto
  • Good understanding of distributed computing environments
  • Be able to read and understand Python and Scala code
  • Experience integrating and managing large data sets from multiple sources
  • Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.

Qualification & Experience:

  • Good understanding of Linux and Networking concepts
  • Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.
  • Excellent oral and written communication skills with multi-tasking ability. Should be a self-starter who is excited about learning new technology.
  • Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
  • Strong troubleshooting skills

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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