2023-05-11

Altron Bps Careers – Docucare Operator

Website Altron

Job Description:

This position involves loading of paper, checking printing equipment and performing a maintenance function at the customer sites.

Investigate problematic device faults identified during the daily maintenance procedure and resolve where the resolution falls within the incumbent’s capabilities and responsibilities.
Liaise with the responsible Site Manager and advise of all trends concerning device availability and utilisation, consumable utilisation, and new user requirements that may have become apparent.
Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
To provide prompt Customer Service as part of an on-site technical support Team.
Check all printing devices daily and perform first-level maintenance according to the defined device maintenance procedure such cleaning of the device, replacement of consumables and paper, polishing of the glass plates, cleaning of all rollers, etc.
To guide and assist Customers with training that falls within the incumbent’s capabilities and responsibilities.
Following and adhering to Processes and Procedures
Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
Ensure orders are placed timeously where minimum order levels have been reached related to consumables and paper.

Tertiary diploma, specialized training, or equivalent work experience
A minimum of 6 months experience with basic Hardware knowledge of printing devices.
Matric
Basic PC literacy.

Company: Altron

Vacancy Type: Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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