Altron Bps Careers – Docucare Operator

Website Altron

Job Description:

This position involves loading of paper, checking printing equipment and performing a maintenance function at the customer sites.

Job Responsibilities:

  • Investigate problematic device faults identified during the daily maintenance procedure and resolve where the resolution falls within the incumbent’s capabilities and responsibilities.
  • Liaise with the responsible Site Manager and advise of all trends concerning device availability and utilisation, consumable utilisation, and new user requirements that may have become apparent.
  • Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
  • To provide prompt Customer Service as part of an on-site technical support Team.
  • Check all printing devices daily and perform first-level maintenance according to the defined device maintenance procedure such cleaning of the device, replacement of consumables and paper, polishing of the glass plates, cleaning of all rollers, etc.
  • To guide and assist Customers with training that falls within the incumbent’s capabilities and responsibilities.
  • Following and adhering to Processes and Procedures
  • Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
  • Ensure orders are placed timeously where minimum order levels have been reached related to consumables and paper.

Qualification & Experience:

  • Tertiary diploma, specialized training, or equivalent work experience
  • A minimum of 6 months experience with basic Hardware knowledge of printing devices.
  • Matric
  • Basic PC literacy.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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