Altron Automation Jobs – Support Technician

Job Responsibilities:

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face remotely with accuracy and efficiency. Customer Relationship Management • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. • First time fix rate and recall rate under the stipulated requirements. • Maintain customer relationship. Internal Processes • Be productive based on the calls allocated to them. • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). • Complete administration within time frames as per policies. • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. • Technical support, maintenance, trouble shooting in an end user computing environment. Human Capital • Ensure that all policies and procedures are followed according to the company requirement

Job Requirements:

Technical Qualifications, Skills and Experience • A + and N or Relevant IT Qualification. • Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely. • Strong knowledge in troubleshooting and configuring of Windows 10 operating system and office 365 applications. • Network and Peripheral configuration. • Strong Soft Skills (Email and Telephonic). • Remote connection tool experience. • Exposure to a call management system. • Managing incidents and requests within SLA. • Handling customer escalation and queries. • Must have experience in a corporate environment. • Exposure in the banking sector will be advantages

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Kimberley, Northern Cape, SA

Application Deadline: N/A

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