Altron Automation Jobs – Field Services Technician

Website Altron

Job Responsibilities:

  • Ensure stock is in presentable, working order.
  • Ensure job sheets are submitted daily once new installation and service call has been completed
  • Submission of job sheets for billing and stats.
  • Assist with customer product queries.
  • Ensure stock sheets are up to date
  • Training of new employees on the NuPay product range.
  • To advise account managers and sales consultants on any requests/challenges from merchants that are outside the scope of the logistics department.
  • Ensure stock is correctly allocated to merchants and employees on stock management systems.
  • Assist various departments with technical related queries.
  • Replenish stock if, and when needed (submit stock replenishment requests).
  • Provide training to NuPay, Delter and ACS merchants / customers on products being installed.
  • To provide updates on logged calls and installations.

Job Requirements:

  • Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
  • Must be able to work under pressure.
  • Technology and system savvy (Computer literate).
  • Excellent administration skills with strong attention to detail.
  • Microsoft Office skills
  • Adaptable.
  • Ability to maintain supreme levels of ethical behaviour and confidentiality.
  • Must be punctual, reliable and have good time management skills.

Qualification & Experience:

  • A qualification in the fundamentals of IT would be advantageous
  • Customer service experience will be advantageous.
  • Matric
  • Customer service/care course will be advantageous.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: East London, Eastern Cape, SA

Application Deadline: N/A

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