ABSA Vacancies in KwaZulu-Natal – Customer Service

Job Description:

To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke,

Job Responsibilities:

• Custodian for ATM & GBRU and Nodal Cash Planning processes and compliance
• Reconcile GLMQ enquiry balance to figure on the Final Reconciliation of Treasury Float
• Implement the prescribed process to ensure the recovery of all manual fees in terms of the pricing manual.
• Responsible for daily productivity stats and ensure all weekly / monthly / yearly targets
• Ensure that staff forward leads to sales consultants to maximise sales – monitor and control the leads process.
• Ensure the knowledge of employees is kept up to date on Absa’s product range.
• Ensure sufficient money to supply client demands within the Cash limit of the HUB. Order money from SARB (notes) and coins from SBV.
• Capture the physical Cash on Hand (COH) of the Hub and Spoke, the Integrated Cash Management System (ICMS via FBSS) before 10h00.
• Investigate all shortages or surplus.
• Assist Cash Custodians within Hub and Spoke resolving client queries and complaints.
• Responsible for RIB foreign exchange administration and balancing and reconciliations on a daily, weekly, monthly basis
• Client contract regarding shortage / surplus and assist within Spokes if required
• Encourage employees to promote the use of alternative delivery solutions channels to customers.

Qualification & Experience:

National Certificate: Accounting (Required)

Job Details:

Company: Absa Group Limited

Vacancy Type:  Full Time

Job Location: Kokstad, KwaZulu-Natal, SA

Application Deadline: N/A

Apply Here