ABSA Jobs in Gauteng – Specialist Fraud Solutions

Job Description:

To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Responsibilities:

• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Take over processes when projects become business as usual (BAU)
• Assume additional duties as required by the Fraud Manager from time to time.
• Perform STIGG report out on all Fraud losses and fraud types.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Using telephonic interviewing techniques, in order to determine risk.
• Record actions taken on fraud systems and relevant banking systems.
• Participate in change meetings to contribute to new process designs.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Screening incoming fraud alerts against known fraud indicators and other risk factors.

Qualification & Experience:

• At least two (2) years Banking experience
• Preferred Fraud training – Fraud Basic
• At least two (2) years Fraud experience would be advantageous
• National Diploma in Banking or Administration or equivalent NQF Level 6 or higher
• National Diplomas and Advanced Certificates: Risk Management (Required)

Job Details:

Company: Absa Group Limited

Vacancy Type:  Full Time

Job Location: Auckland Park, Gauteng, SA

Application Deadline: N/A